DAY 1
Feb 21
DAY 2
Feb 22
FEBRUARY 21st
Day 1
8:30 AM - 9:30 AM
GS1: General Session: The State of the Industry 2024
Session Description: In 2023, both Home Health and Hospice had Final Rules passed that will impact their businesses and care delivery in 2024. Congress and federal agencies took numerous actions that involve federal health care programs including Medicare and Medicaid that significantly affect home care and hospice. These changes will impact quality of care standards, program integrity requirements, and payment rates in 2024 and beyond. It is essential that providers of health care at home continue to stay aware of these changes to continue to provide high quality of care, remain compliant with the myriad of participation requirements, and obtain fair reimbursement for the services rendered. This program provides the up-to-the-minute update on what Congress and federal agencies are doing affecting home care and hospice.
Speaker: Bill Dombi, President, National Association for Home Care (NAHC)
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
9:30 AM - 9:50 AM
Quick Hit Sessions
Predictive analytics & AI: the future of improved agency outcomes by WellSky
Session Description: To succeed in an increasingly value-based environment, top home health and hospice agencies must deliver smarter, more patient-centered care, powered by data. Join Phil Lehl Jr, Vice President of Sales, WellSky at the WellSky booth to learn about how innovative predictive analytics tools can empower providers to stratify patients by risk and improve patient outcomes.
Texas EVV Update by HHAeXchange
This session will include
-
Navigating EVV
-
Information + Resources
-
Best Practices
-
What We're Hearing
10:15 AM - 11:30 AM
Concurrent Track - All HCSSAs
1c. Raising the Bar: Mastering QAPI in Your Agency
Session Description: QAPI isn't just a checkbox in compliance - it's a catalyst for improvement. This session is for ALL agencies to learn the essential components required by regulations and explore recommended practices for elevating care standards for your agency's success. QAPI processes can appear complex and overwhelming, but we will break steps down into a manageable strategy tailored to your specific needs and goals. This session is designed for agency administrators, quality coordinators, and managers who want to make their QAPI program work for them!
Speaker: Jennifer Amheiser, BSN, RN, Director of Education Services, HealthCare ConsultLink
Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education (CNE)
11:45 AM - 12:45 PM
Concurrent Track - All HCSSAs
2c. Growing Your Agency with RN Delegation
Session Description: In this course, Pat T. Nixon, RN -BSN, CALM – CDP, MBA will combine and explain what Texas Health and Human Services as well as the Texas Board of Nursing says about RN Delegation. She will offer a clinical explanation and strategy on how HCSSAs can safely implement RN Delegation and Health Maintenance Activities into their operations to grow their communities and allow their clients to age in place. Pat will provide guidance on many topics around clinical compliance including Medication Administration, Diabetic Care, Effective Care Coordination, Advance Directives and many other clinical topics. Bring your regs and your questions, you are sure to leave this session with new strategies to grow your community!
Speaker: Pat Nixon, RN -BSN, CALM – CDP, MBA, Owner, iNurse Delegate
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
12:45 PM - 2:00 PM
General Lunch (included in registration)
Owner’s Lunch (limited to those owning 20% or more of agency
2:00 PM - 3:15 PM
Concurrent Track - All HCSSAs
3c. Compliant Marketing Practices
Session Description: We have all heard the term “kick-back” but not many truly understand what it means. The Office of Inspector General (OIG) for the U.S. Department of Health and Human Services, the primary enforcer of fraud and abuse prohibitions have their eyes on the common practices in the homebased care industry. From marketing practices to the payment of incentive compensation, a lack of education can place your organization at a major risk. In this session we will take a deeper dive in to the statues that govern our marketing practices to set your organization up for success while also mitigating the risk associated with your marketing activities.
Speaker: Summer Napier MLS, BSN, RN, CEO, Healing Hands Healthcare, LLC and Ashley Cutrer LVN, CHSP, Senior Director of Strategic Partnerships at Healing Hands Healthcare
Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates
3:30 PM - 4:30 PM
Concurrent Track - All HCSSAs
4c. Improving Care at Home for Veterans
Session Description: There are nearly 20 million veterans in the United States. Thirty percent of those veterans have multiple chronic conditions that can be managed by the care at home industry. Almost ¼ of the deaths in the United States are veterans which means community providers can play a significant role in the treatment and education of this distinguished population. By exploring the special needs of veterans and funding sources available, organizations can create a niche market through the development of a veteran centric specialty program and improve the lives of those that have served our country and communities. This program addresses all care at home service lines and is applicable to hospice, home health, and private duty agencies.
Speaker: Tammy Ross, Senior Vice President of Professional Services, Axxess
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
5:30 PM - 7:30 PM
FEBRUARY 22nd
Day 2
8:30 AM - 9:30 AM
GS2. General Session: The Fundamentals of Establishing Customer Loyalty
Session Description: In busy healthcare settings, true “Customer Service” tends to go by the wayside, as we get wrapped up in day-to-day minutia. But succeeding in Home Care is about more than providing quality care and consistent staffing to your clients. To achieve the ultimate goal in Home Care, we have to treat our consumers and staff like they’re the most important people in our agency – and they are! In this session you’ll gain some new perspective on customer service as it pertains to loyalty and develop a clearer understanding of how others perceive your agency and what you can do about it.
Speaker: Candyce Slusher, LVN, Owner of SLUSHER Consulting
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
9:30 AM - 9:50 AM
Quick Hit Sessions
Predictive analytics & AI: the future of improved agency outcomes by WellSky
Session Description: To succeed in an increasingly value-based environment, top home health and hospice agencies must deliver smarter, more patient-centered care, powered by data. Join Phil Lehl Jr, Vice President of Sales, WellSky at the WellSky booth to learn about how innovative predictive analytics tools can empower providers to stratify patients by risk and improve patient outcomes.
Texas EVV Update by HHAeXchange
This session will include
-
Navigating EVV
-
Information + Resources
-
Best Practices
-
What We're Hearing
10:15 AM - 11:30 AM
Concurrent Track - All HCSSAs
5c. Hospital at Home: An Agency Driven Model
Session Description: There has never been a more exciting or challenging time to provide care at home. With progressive changes in the acute care environment and the need to avoid unnecessary transitions in care, home care agencies will be called upon to provide ever more aggressive interventions outside the hospital. Are you prepared? Advanced care in the home requires a complete interdisciplinary approach, and administrative burdens, the need for clinical staff, and the role of a more aggressive model of medical direction will be explored. Come learn how to build an agency driven Hospital at Home program.
Speaker: Summer Napier MLS, BSN, RN, CEO, Healing Hands Healthcare, LLC and J. Robert Parkey, MD MTS HMDC
Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education (CNE)
11:45 AM - 12:45 PM
Concurrent Track - All HCSSAs
6c. Financial Reporting for Non-Financial People
Session Description: Join us for an engaging one-hour session tailored exclusively for caregivers operating their own home care or hospice agencies. In this informative presentation, we will break down the complexities of financial statements, empowering non-financial individuals to confidently read, interpret, and set up financial documents that make sense for our unique industry. You will walk away with these key Highlights:
1. Navigating Financial Jargon: Unravel the mystery behind financial terminology as we simplify complex concepts, ensuring you grasp the essentials without drowning in industry jargon.
2. Understanding the Basics: Learn the fundamental components of financial statements, including income statements, balance sheets and other KPIs. Discover how each element contributes to the overall financial health of your agency.
3. Setting Up User-Friendly Statements: Explore practical strategies for organizing and presenting financial information in a way that is clear, concise, and accessible to non-financial professionals. Gain insights into formatting and structuring statements for maximum comprehension.
4. Financial Health Indicators: Identify key financial indicators relevant to the home care and hospice industry. Understand how to assess the financial health of your agency and make informed decisions to support long-term sustainability.
Whether you're a seasoned entrepreneur or new to the financial aspects of running a care agency, this session is designed to equip you with the knowledge and confidence needed to navigate the financial landscape effectively. Join us as we demystify financial statements and empower you to make informed financial decisions for the success and sustainability of your home care or hospice agency.
Speaker: Amy Knight, CPA, Knight Home Care Financial
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
12:45 PM - 2:00 PM
General Lunch (included in registration)
2:00 PM - 3:15 PM
Concurrent Track - All HCSSAs
7c. The Role of Interpersonal Skills and Emotional Intelligence in Home Care
Session Description: The administrator of a home and community support services agency is tasked with ensuring quality care and services to clients while also maintaining client satisfaction and enabling and respecting quality of life for clients. This can best be accomplished when the agency has a culture of encouraging open, honest and respectful communication and staff self-reflection. The presentation will discuss the role of emotional intelligence at critical pressure points that may add stress to staff and client interaction. The presenter will also discuss the requirements for admission, transfer, and discharge as well as emergency discharge when communication fails. The presentation will provide measures for evaluation of staff performance in interpersonal skills and communication while offering suggestions to ensure documentation of actions and requirements met.
Speaker: Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education
3:30 PM - 4:30 PM
Concurrent Track - All HCSSAs
8c. Cybersecurity Playbook: Security in Action
Session Description: Do you know and understand your agency’s cybersecurity playbook? Homecare and Hospice organizations need to follow the same HIPAA Security and Cybersecurity standards as large hospital systems but on a tighter budget. This session will bring best practices for Cybersecurity resiliency with real world solutions. In this session you will learn about Cyber assessments and the typical findings of these assessments and how to address the findings. Additionally, attendees don’t want to miss out on the Cybersecurity landscape and tips on the most common safeguards and how to get started.
Speaker: Jason Vander Velde, Senior Manager, Cybersecurity and Technology Management, Wipfli
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education